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List of training courses 'Business Knowledge' Belgrade Serbia


(1) In-house Training ‘Practical retail selling skills’ - 1 day

Learn how to use the effective retail selling system? - Trainers: Miodrag Kostic and Marko Burazor
How to make the first contact with customers? How to communicate the right information-message? How to up-sell, cross-sell? How to use effective sales methodology?

(2) In-house Training ‘Retail selling and customer loyalty’ - 2 days

Sell retail and gain loyal customers? - Trainers: Miodrag Kostic and Marko Burazor
Learn how to use successful sales methodology? How to recognize and adopt to various customer types? How to gain and keep loyal customers? Learn how to work in teams?

(3) In-house Training ‘Retail selling academy program’ - 3 days

Full 3 days retail selling program? - Trainers: Miodrag Kostic and Marko Burazor
How to use successful sales methodology? How to recognize customer types and sell? How to gain and maintain customer loyalty? Learn how to become successful retail salesman?

(4) In-house Training ‘Direct selling skills’ - 2 days

Improve your direct selling skills! - Trainers: Miodrag Kostic and Marko Burazor
Paradigm of direct selling – How to recognize different types of customers? Systematic selling process (10 steps) – Developing and maintaining quality relations with clients

(5) In-house Training ‘Telephone selling skills’ - 2 days

Increase your telephone sales! - Trainers: Miodrag Kostic and Marko Burazor
Organization culture, influence on communication - telephone communication – active listening - communication styles - preparing and presenting information - managing calls

(6) In-house Training ‘Personal selling skills’ - 1 day

Improve your personal selling skills! - Trainers: Miodrag Kostic and Marko Burazor
What is really the sales? What customers buy? How buyer buys? Advice in sales. How to organize sales force? Teamwork and synergy in sales. Loyalty programs.

(7) In-house Training ‘Customer loyalty programs’ - 1 day

Create successful loyalty programs! - Trainer: Daniel Tavcioski
Understanding relations between company and its customers. Loyalty is created by predefined scenario. Identifying key elements of customer experience

(8) In-house Training ‘Convincing sales presentation’ - 2 days

Improve sales presentation skills! - Trainers: Miodrag Kostic and Marko Burazor
Sales presentation phenomena - Informing and convincing - Preparing successful sales presentation People buy from people they love - Preparing for unpleasant situations

(9) In-house Training ‘Effective sales negotiations’ - 2 days

Improve sales negotiation skills! - Trainers: Miodrag Kostic and Marko Burazor
What is negotiating in sales? Types of sales negotiation. Sales process and negotiating. Ten commandments of negotiating BATNA best alternative to negotiated agreement

(10) In-house Training ‘Customer service excellence’ - 1 day

Offer great customer service! - Trainers: Miodrag Kostic and Marko Burazor
Customer service paradigm? What customers want? Five levels of customer expectancy. How is customer service managed? Pro-active listening. Solving conflict situations

(11) In-house Training ‘Sales plan and selling strategy’ - 3 days

Create your own sales plan! - Trainers: Miodrag Kostic and Marko Burazor
Where are your sales? Where do you want to go? How will you get there? 50 questions + 50 right answers = better sales management + higher profit + loyal customers

(12) In-house Training ‘Telephone debt collection training’ - 3 days

Effective debt collection! - Trainers: Miodrag Kostic and Melisa Seleskovic-Kapic
Why is debt collection important? What is the debt collection system? How do you react to clients excuses? Why clients do not pay? How do you manage emotional states

(13) In-house Training ‘Major account sales strategy’ - 2 days

Major sales strategy! - Trainers: Miodrag Kostic and Marko Burazor
What is “Major account sales strategy”? How to create the sales strategy? How to influence decision makers using sponsors? How to resolve hidden concerns?

(14) In-house Training ‘b2b selling to major accounts’ - 2 days

Selling to major accounts! - Trainers: Miodrag Kostic and Marko Burazor
What is “b2b selling to key accounts” about? What are phases of the major sales cycle? How do you prepare and use sales FORM for planning a sales call?

(15) In-house Training ‘Key account managementg’ - 2 days

Manage your key accounts! - Trainers: Miodrag Kostic and Marko Burazor
What is key account management? What is key accounts analyses? Who are key account managers (KAM)? Why do you loose key accounts? How do you keep key accounts?


(16) In-house Training ‘Teamwork and successful communication’ - 1 day

Better teamwork performance, communication skills - Trainer: Aleksandra Hristov
How to organize and lead efficient teams? How to accomplish quality business communication? How to achieve synergic teamwork effect resulting in high performance.

(17) In-house Training ‘Conflict resolution, solving conflicts’ - 1 day

Better interpersonal relations, conflict management - Trainer: Milan Kukrika
How to manage conflict situations, how to recognize their causes, how to successfully resolve them and prevent them, developing communication and conflict resolution skills.

(18) In-house Training ‘Skills of convincing presentation’ - 2 days

Better presentation skills and employee communication - Trainer: Milan Kukrika
How to effectively present and clearly communicate your marketing or sales message? How to convince your customers? How to make the best presentation?


(19) In-house Training ‘How to get and keep the customer’ - 1 day - M01

Effective communication with your customers - Trainer: Daniel Taciovski
How to get necessary information from the market, how to create right messages to customers, how to find proper communication channels, how to create marketing plan?

(20) In-house Training ‘Customer relationship management’ - 2 days - M02

Effective customer and clients relationship management - Trainer: Milan Kukrika
Customer relationship management (CRM), or how to manage customer relations so you can better understand your customer base an increase their loyalty.

(21) Training ‘Marketing plan strategy’ - 3 days - M03

Gives you proper marketing strategy - Trainers: Daniel Tavcioski and Miodrag Kostic
What is marketing? Market analyses. Defining your markets What is branding? The laws of branding. PR activities Promotional campaigns. Working with media. Marketing budget


(22) In-house Training ‘Effective use of internet, ebusiness’ - 1 day - E01

Efficient use of internet in business - Trainer: Miodrag Kostic
How to apply internet as every day business tool to increase your organization's performance and quality of communication with partners and customers?


(23) In-house Training ‘Innovation to gain competitive advantage’ - 2 days

Get innovative, highly competitive organization - Trainer: Miodrag Kostic
Improve and increase business efficiency, performance and competitive advantage, efficiently managing the process of creation and implementation of new profitable ideas.

(24) In-house Training 'Practical project management’ - 1 day

Skills of project management implementation - Trainer: Darko Plamenac
Definition and types of projects, advanced methods and project management techniques, software packages, Microsoft Project and Primavera Project Planner.

(25) In-house Training ‘Risk management and competitiveness’ - 3 days

Effective risk management strategies - Trainer: Milan Kukrika
Business intelligence, holistic view on business, maintaining minimum business risk, maximum precision and timeliness, business excellence model.

(26) In-house Training ‘Business management by objectives MBO’ - 2 days

Organizational management and business performances - Trainer: Milan Kukrika
Balancing planning and operational implementation, problems of misunderstanding and uncertainty, application of MBO and BSC methods (balanced scorecard).

(27) In-house Training ‘Project manager profession for future’ - 2 days

Efficient project management - Trainer: Milan Kukrika
Importance of project management, project management methodology, risk management on the project, project maturity model, project marketing.

  Business Development

(28) In-house Training ‘Save by analyzing financial reports’ - 1 day

Save money by lowering your taxes. - Trainer: Ljubisa Lazarevic
Understanding of the tax system, optimal tax solution. How the bank rates your report? Deeper financial report analyses discovers space for savings.

These in-house trainings are available in English language to organizations throughout the European region, in:
Denmark Nederland Netherlands Suomi Finland Finland Portugal Portugal Portugal Portugal Belgique Belgium Ireland Eire Ireland Eesti Estonia Latvija Latvia Lietuva Lithuania Polska Poland Ceska Republika Czech United Kingdom Republic Slovensko Slovakia Deutschland Germany Sverige Sweden España Spain España Spain Italia Italy Slovenija Slovenia Österreich Austria Hungary Malta Malta Ellada Greece Former Yugoslav Republic of Macedonia Bulgaria România Romania Hrvatska Croatia Turkey Kypros Cyprus France France France France Luxembourg Luxembourg Norge Norway Rossija Russia Ukraine Republica Moldova Moldova Island Iceland Azarbaycan Azerbaijan Hayastan Armenia Bosna i Hercegovina Bosnia and Herzegovina Crna Gora Montenegro Shqiperia Albania Srbija Serbia Belarus Georgia Schweiz Suisse Svizzera Switzerland Vatican City State Monaco Monaco Andorra Andorra Liechtenstein Liechtenstein San Marino San Marino

The list of all training courses

Creativity and innovation to competitive advantage training from Miodrag Kostic

Public training "Japanese way for Business in Serbia” in Belgrade Chamber of Commerce - March 18th 2014

Please contact us at: or call: +381 63 60 80 26

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